Cancellation schedules, terms, privacy, cookies, safety and the legal bits — written in plain English first, with the formal legal text tucked behind expandable panels for when you need it.
Multi-day trips. Counted from the trip's first day, in the timezone of departure.
Plans change. Here's the deal: cancel 60+ days before your trip starts and you get a full refund. Between 60 and 30 days we keep half. Inside 30 days we can't refund — the bookings, guides and rooms are already locked in on your behalf.
We'd much rather move your dates than refund you. If your travel falls through, ask — we've shifted plenty of trips into the next season at no penalty.
Single-day and half-day experiences. Counted from the experience's start time.
Cancel 7+ days before for a full refund. 3 to 7 days out we refund half. Inside 3 days the boat, the chef and the guide are committed — no refund, but you can usually move it.
How money moves and what you can change without rebooking.
Approved refunds land within 14 working days on the same card or bank account that paid. Smaller changes — guest names, room pairings, dietary needs, pickup time — are free up to 7 days before. Bigger changes (dates, route, group size) are quoted as a difference if there is one.
When we cancel because conditions aren't safe — or when something larger gets in the way.
If we cancel an experience or a day of an itinerary because of weather, sea state, fire risk, strikes, or other safety reasons — we look for another date first. If we can find one, you pay nothing extra. If we genuinely can't, you get a full refund of that portion.
We don't refund for situations beyond our control that affect your ability to travel — flight delays, illness, visa problems. That's what travel insurance is for (see §08).
The contract you enter when you confirm a trip with us.
Booking is confirmed when we send a written confirmation and you pay the deposit (typically 30%). Final balance is due 45 days before travel. For experiences under €500, we charge in full at booking. Pricing is per person in EUR and includes Greek VAT where applicable.
What we do, what you do, and where the line sits.
Every guide we use is licensed by the Greek state. Vessels are coast-guard certified. We brief you on each activity before it starts. You are responsible for telling us about medical conditions, dietary needs, mobility limitations and pregnancies before the activity — not after.
What we expect — from our guides, our suppliers, and our guests.
We host travellers from very different backgrounds in often quiet, traditional places. Be curious and respectful — ask before you photograph people, dress modestly at monasteries, don't take stones from archaeological sites, tip when service is good. We reserve the right to end a trip without refund for guests who endanger or harass others.
What we carry, what you must carry, and what's not covered either way.
We carry full commercial third-party liability insurance for our operations — covering injury or damage caused by our negligence. You must carry your own travel insurance covering medical treatment, emergency repatriation, trip cancellation and personal effects. We require evidence of this for any itinerary involving water sports, climbing, or remote terrain.
How we collect, use and protect your personal data — under EU GDPR and Greek Law 4624/2019.
We collect what we need to plan your trip and nothing else. We don't sell your data. We share it only with the suppliers running your trip (hotels, guides, drivers) and the providers of our website analytics. You can ask us at any time for a copy, a correction, or a full deletion — write to privacy@exploregreece.travel.
What we aim for online and on the ground — and where we still fall short.
Online, we target WCAG 2.1 Level AA. On the ground, Greece is honest about its terrain: many of the places we go are not wheelchair-accessible because they are mountains, monasteries, and 14th-century stone villages. We will tell you straight, in writing, what each itinerary needs from you physically — and we'll help you find the parts that work.
1249E6000005090112791444500Policies are necessary, but they shouldn’t be where your trip starts and ends. Anything unclear, anything missing, anything you’d want negotiated — we’d rather you write us than wonder.